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Group discounts may be offered but do not apply to all events. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Can I use more than one Ticketek Gift Voucher in the same transaction? For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Ticketek routinely mismanages ticket processing which should be simple. We do not send tickets to PO Boxes or business addresses. Visit the Ticketek Groups page for more information. How do I update my credit or debit card details once they have been saved? While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. This can be accessed using the 'Share and Save' button on the mobile ticket. Don't worry! Find out more about. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. What qualifies as a concession ticket? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. The Payment Form will display detailed information on your ticket purchase. On some occasions seats are released closer to the event. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. If magnified, the display may be blurry. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Have more questions about Ticketek Gift Vouchers? If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. ) Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. % Why does Ticketek want to access my Facebook details? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. You may also wish to consider taking out a relevant insurance policy to . No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. How to resell a Ticketek ticket - Tixel Blog Ticketek will use reasonable efforts to notify you of such action. Invitee A changes their mind and does not proceed with their purchase. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. 2 0 obj CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. endobj Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Once tickets are added to Passbook, simply open the Apple Passbook app. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. . The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. My Ticketek Gift Voucher has no Voucher ID? What does Ticketek do to prevent scalping? Will I be notified of event / gate changes? What if I need accessible seating? Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Many businesses act as Ticketek Agencies throughout the country. How will I know when my content is personalised? Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. What does General Admission (GA) mean? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Held seats are sold on a first-in basis. Will mobile tickets be removed from the Ticket Wallet after an event? This means that for each event, tickets become available in order of best seating according to the promoter. An administration fee of $10 will be charged. To purchase more than one set of tickets to multiple events, click on the. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". If you have an issue with tickets purchased through an unofficial agency please return to the point . Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Venue/City Box Office - collect tickets when you arrive in New Zealand. Please ask your friend to check their junk mail. They will be assigned the next two seats along (next to Invitee A). RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! AFL Membership will provide match-specific information about the ticket redemption process prior to each game. How long are my friends seats placed on hold? This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. to collect tickets. Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Where do I select Mobile Ticket delivery? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. My Ticketek Ticket Delivery. I've sent an email invitation but some or all of my friends did not receive them. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 <> If you would like your event to be one of these, we would love to hear from you. What if a show is cancelled or postponed? No, Ticketek Gift Vouchers are not reloadable. Request details from Ticketek when booking your ticket. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Sign In Join today Please note: AFL House is currently closed to the public. Do I need to be logged in to see 'My Events' and if so how do I know? Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? PDF CONCESSION & JUNIOR POLICIES - Ticketmaster No. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. My Ticketek; Gift Vouchers; For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Yes - there should be no issue using a phone that has a clear screen protector. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Terms & Conditions of Sale | Ticketek Australia The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Full Ticketek Refundable terms and conditions of sale can be viewed here. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Tickets will not be issued to persons other than the credit/debit card holder. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. If you have purchased concession tickets, you are also required to present a valid concession card. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. The transaction limit is 10 at both Marvel Stadium and the MCG. Do I need to add to Passbook to gain entry into the venue? AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Can I sell tickets using online auction sites like eBay? Sell tickets directly from your Ticketek Account. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. We also regularly monitor our ticketing system for suspicious transactions. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Choose the best delivery option that suits you. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. When can I request a refund if I have purchased Refundable tickets? Please wait a few seconds for it to load. We will be in contact with you within two business days of receipt of this information. Your barcode to access tickets is generated upon your renewal. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Can I forward my Mobile Ticket to a friend? 2023 Ticketek Pty Ltd (ABN 92 010 129 110). What can I do to increase my chances of getting tickets to a popular Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Once you have logged in, update your information. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Will AFL Membership dining have a priority system in place to access tickets? My tickets have not arrived after a reasonable amount of time, what do I do? Ticketek Terms and Conditions of Sale. FAQs 2023 | AFL Membership If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal If you purchased online or through our call centre please contact Customer Service for further assistance. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. There are over 20 circumstances you may request a refund. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Please see our tutorials on how to reserve seats in the AFL Reserve here. Ticketek's Group Bookingscan help you plan your next excursion. There are many ways you can redeem your Ticketek Gift Voucher. This refers to the various levels of ticket types on offer; e.g. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. iPad, tablet PC, laptop) to gain entry to an event? By clicking this link, a web page will be displayed containing your ticket. When you book online you cannot choose the location of your seat. There are three delivery options: Note that for general admission events, tickets can not be replaced. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. No, for the first release, the app will only be an iPhone app. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You can log in with your email address and password to access member only content. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. details of the event including: name, date, time and venue. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. 4 0 obj If you do not receive your club of support pack please contact the club directly. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace