1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death If you are a registered user, please log in. Customer Service Rep, Remote Customer Service. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Overall, 67% of employees would recommend working at Stonewater to a friend. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Stonewater Career: Working at Stonewater | Glassdoor You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Stonewater Customer Hubb. The Customer Complaint Panel - The Stonewater Customer hubb We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. STONEWATER PROPERTIES - Impak Solutions Listed on 2023-03-03. You can see our Customer Commitments here. stonewater customer promise . Partnering Surveyor - Design & Special Projects Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Call your management office directly or the local authorities at 911. 8th March 13:30 stonewater customer promise. Bournemouth - England - UK , BH2 6ED. We aim to respond to all email queries within two working days. stonewater customer promise . Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. This is based on 49 anonymously submitted reviews on Glassdoor. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. ^Alex. Stonewater Reviews | Read Customer Service Reviews of www.stonewater Feedback. Home; ber CLS; Leistungen; Kontakt / Impressum If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Our customer commitments are the service standards weve set with you. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. As we break into a new decade, what exactly are the big issues in social housing today? Stonewater Customer, The Energy Coalition, Wins Award for Innovative Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Transparency . Read Customer Service Reviews of www.stonewater.org - Trustpilot This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . Interviewers were very welcoming and made me feel at ease. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. If you would like to send us feedback please visit Stonewater Customer Service Reviews | Glassdoor Read 1 more review about Stonewater. Select Accept to consent or Reject to decline non-essential cookies for this use. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Our customer commitments are the service standards weve set with you. z[|WC{]f. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. On the Air (podcast) - Stonewater | Listen Notes This is the Stonewater company profile. Report a defect or repair. stonewater customer promise. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Overall, 67% of employees would recommend. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. FAQs - The Stonewater Customer hubb Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. stonewater customer promise - hanoutapp.com Stonewater is a leading social housing provider. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Christian Lauterbach - Sicherheit im Betrieb. Customer Promise The process took 2 weeks. We aim to respond to all email queries within two working days. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. stonewater customer promise - apnaswarg.com Housing - but different Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. If you are reporting an emergency, please do not utilize this means of communication. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I could pick out names but does that not devalue the work others do. Whether they need emotional, physical or financial support or advice it's always free. Isgho Votre ducation notre priorit . #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day We may not get better overnight but we promise well keep using your feedback to get better. Keeping customers safe and delivering quality services to you really matters to us. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. This latest performance shows some areas where were hitting our targets and others where were not there yet. Day 5 of #NCSW2022 is Customer Service Recognition Day! #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. cscl star vessel flag autism and narcissism differences. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. Stonewater strengthens customer experience team with two senior stonewater customer promise. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Use this form to let us know about incidents of anti-social behaviour. Comprehensive. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Questions were not too difficult and it felt very relaxed. We value the importance of what EDI brings to our organisation, our colleagues and customers. Largo FL 33777. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Stonewater UK - YouTube Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Phone us: 01202 319 119. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). This button displays the currently selected search type. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Contact us - Here to Help Spring 2021 - Foleon Stonewater customer community group on Facebook. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. ;R?q:40? David Lockerman, Customer Experience Director. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. These agencies . . You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. stonewater customer promise. Changes won't be saved until you sign up for an Enhanced Profile subscription. Use this form to report any non-emergency repairs or defects. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Twitter - @StonewaterUk. Stonewater has announced the promotions of two customer experience directors to its management team. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Right to Buy for housing association tenants Online/Remote - Candidates ideally in. To tell us your thoughts, please complete the following, 2 minute survey. -Maya Angelou Does there seem to be diversity at Stonewater? One of the ways we do this is with our customer commitments. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. stonewater customer promise Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. We think we could be the perfect match for you too but which way will you swipe? I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. 0 Does Stonewater offer an employee assistance or workplace counselling program? Stonewater did an excellent job of communicating before, during and after our recent roofing job. Not to mention all the roles that make a business function, in HR, Finance and IT. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. We value the importance of what EDI brings to our organisation, our colleagues and customers. Stonewater is a leading social housing provider. hlRmk0+}K`,j"c[IvNsztiDc@h #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. stonewater customer promise - jonhamilton.com stonewater customer promise. Copyright Stonewater. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Copyright Stonewater. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Our Customer Commitments - The Stonewater Customer hubb A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing.
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