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Today I was going to buy a ps3 for 80$ complete trash it didn't work. Naturally the company has to pay its workers. Stay away this place selling broken stuff but dont want to take responsibility for it. I will give my support to another organization. I want to let you know that each and every one of you are all my biggest 0's(zeros) !!! But it didn't bother me too much because I knew if I got a dud I could always take it back and find something else. Then I still had 53 cents left and the cashier kept asking me to donate it! I hope those who agree with their newly instated no refund policy speak up! Exactly like the person who posted a little bit earlier on here. I don't know of any other retail organization that can get by with that, and the signs are coast to coast with all their new fancy buildings on premium lots that they're putting in . I just went to a Goodwill store in St. Louis Park, MN, a suburb of Minneapolis. I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. Posted: 01-21-2014 Return & Exchange Policy All donated clothing and electronics may be exchanged or a store credit issued if returned to the store where it was bought with a proof of purchase within seven (7) days of purchase. I have been donating and shopping at Goodwill for a long time now and always understood their return policy to bed 10 days with receipt and tickets attached. Went back to return iclothing thinking we would get store credit. 2) The same store in Medford OR will not refund a cash payment for goods but will only give a store credit. of course within 7 days. And I do donate fairly often. When I got back to home and checked was broken. I have called district officedoubt they willl call back. Why prices in stores keep growing? No compromising skills whatsoever . I need to do some returns tomorrow because I couldn't find my receipt tonight and thought it was in the bag and I have never forgot before, so I'm pretty confident they will let me return on the 15th day. What is Goodwill's Store Refund & Return Policy. Not good business practice. I assumed I could return it. Not my problem, but I had enough by that point. Something is very wrong with this charity. Can I use my credit? This may get their attention!! +++ Please have some games about top spender winner weekly and monthly. So what, I'm just supposed to keep a shirt that I paid for that I literally can't wear??? I have admired GW for providing folks with limited means a shopping alternative. I was shocked when I found out yesterday the Goodwill store will issue a refund to the debit card I paid with within 7 days of purchase. Not even Store Credit??? For more information, call 412-632-1809 or e-mail accommodations.request@goodwillswpa.org . I even offered to pay a storage fee or take a store credit and was told "no" to both. All items (with the exception of drinks) may be exchanged at any Goodwill Southern California location within sixty (60) days of the original date of purchase, provided you have the original price tag and receipt. This is frustrating please change it back. If you can't try on clothing then cash refund is appropriate when you paid cash. Required fields are marked *. Goodwill will also not accept your return if you remove the tags from the items. I was done with talking to him and follow policy and tried to pay. Goodwill helps people improve their lives by assisting individuals to find a job and grow their careers. Since you've made a decision in favor of business, my Charitable round up will go elsewhere. We hold items for 30 days, if the item is not picked . Guess what. In December 2017, the United States Congress passed a new tax bill into law. I Spend Over $5,000 A Month Re-selling For A Local Consignment Shop, And I Purchase Bulk, I Dont Have The Time To Go Theough Hundreds Of Items When Purchasing And Inevitably I Always Miss A Stain, Rip, Tear Or Malfunction. I spoke with her and she has been extremely helpful and professional and has worked with me in my situation. Then I read on-line there is a 7 day return window. Not sure. NO Returns. No cash refunds on non working purchases They wont take it back. What a joke the way you guys are using that cover name for your proceedings. It always kind of irked me about the double taxing, & the false advertising (items in the wrong box or items broken inside boxes that you can't open till you buy it). What A Corrupt Business And Corporation. I do not go their often and in Phoenix metro area in store credit. Goodwill Industries of Northwest North Carolina is a nonprofit organization that has served the community since 1926. you know for people who get it for free I don't quite understand this. With the Coronavirus Pandemic going on and even now that the mask mandates are being taken away and not offering fitting rooms the "no cash back" return policy is outrageous!! I guess I will donate to The Salvation Army. If every customer is touching most of your merchandise and your front entrance door and countertops explain to me how the fitting rooms are a danger its bullsh%t open your fitting rooms. Mail correspondence should be mailed to the following address: Chattanooga Goodwill Industries 3500 Dodds Ave. Dissatisfied Customer. Lumberton NJ. 5 were here. The girl at the counter called manager as usual to approve the rtn but instead she took my items and receipt to the back and asked me to wait a moment. SNAP EBT Benefits For Eligible Purchases. 8. However, make sure that you are aware of the points that are mentioned below before requesting a return at Goodwill. So they will accept clothes for profit but not refund to loyal customers? They dont charge extra for their return shipping. Donate Stuff Gifts of Money Become a Partner Shop As bad as Goodwill is you have to open the package to even see if it works let alone not be damaged or have some of the parts in it. Goodwill Industries International Inc., often shortened in speech and writing to Goodwill (stylized as goodwill), is an American nonprofit 501(c)(3) organization that provides job training, employment placement services, and other community-based programs for people who have barriers to their employment. Moreover, when I tried on a suit coat over my dress shirt and out in the open in front of one of their mirrors, a store clerk told me I could not try it on. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. The store does not provide a refund to your original payment mode. If He/She is mad the prices are marked up. Tucson, AZ I returned to the store at the agreed time and was told that they do not issue returns for electronics that power on. And evidently, the store manager was steady firm about not returning them ot even allowing me an in store credit. I will never buy or shop at Goodwill again. Your website does not state that. Most follow the policy stated on this page, but not so with the Sacramento stores. It seemed fine and there were other people trying to use he outlet so I bought it and brought it home. Please feel free to contact me if you have any questions or need information on location of store. They charged me $13.98 and no where on the shoe is it marked to charge that much. So I buy blind. I purchased a $30 mirror that should've had Bluetooth and light up, but it did nott. They can have 3 or 4 of the same exact thing everyone have a different price.. It's a. What happens after I donate my items to Goodwill? My Husband would like to know when you buy a electronic device .And you come home to try it out and you find out it does not work and they tell you have 48 hrs to bring it back and you are told that you have to use a in store credit instead of it going back on your credit card ,, He wants to know why that is ,, Please email me Thank you so much .. Double taxes and give me a gift card for selling me a broken item. I am a senior and it is most difficult to wrestle the item into my car just to take it to another store. I will never go back. I believe that somewhere down the line these chain of stores have forgotten their purpose in this world..For a non profit organization that runs off of 100% donations for the means of helping the unfortunate people of the world to extremely pricey merchandise rude associates very informative associates extremely ridiculous return policy..NOT TO MENTION WHAT I JUST EXPERIENCED..I AM LIVID..I am standing in line waiting to check out and the gentleman in front of me was a HOMELESS VET who had a voucher from another organization trying to help the unformated which should have never been exposed to such things in life after risking his life for this pathetic greedy country but he is trying to buy a coat on a voucher and this lady at the register really had enough NERVE to tell him that the coat he wanted was not available on a voucher..ARE YOU FREAKING KIDDING ME..YOU ARE GIVEN THIS COAT AS A GIFT NO COST TO YOU SO WHY THE HELL CANT HE BUY IT ON VOUCHER..I will never donate or purchase anything from these greedy ass people..I bought his coat and ripped the voucher up and handed it to her.. THAT WILL BE MY ABSOLUTE LAST DEALING WITH THEM.. All stores in Summit, Portage, Medina, Ashland and Richland counties remained closed on Wednesday. We want to be transparent and let you know all of the facts that surround donating to your Goodwill. I was never told that they were going to change this. Would'nt even offer a store credit.i asked had they checked it out to be sure it would hold water. Resellers would price match stuff now They have smart phones to help do that quicker! I guess it works differently when you purchase online. They should put notice of their refund policy on the door or by the check out register. Really? If you have bought a product from Goodwill and are not satisfied, then you can easily vail the goodwill return policy. Shoping at Oakwood Ga. Our stores are stocked daily with great merchandise worthy of a second chance. NO Returns. Prior to purchase I asked if there was any thing wrong with it and was told it worked and was complete. Employees working an average of twenty hours per week can enroll in the Goodwill-sponsored 403 (b) retirement plan at any time. The amount they take from your account is tied to the order-id. Maybe Goodwill needs to call the return policy merchandise exchange and not credit. It's not a return if you're just giving me my money back for something I didn't get to begin with. Now I'm out $35. I exchanged my shoes that the soles fell apart on the moment I put them on for a couple sodas. I don't understand why you can return clothes but nothing else. I wasn't aware of the new return/ exchange policy it sucks they use to do returns but since they don't I'm not going back! Decide on what kind of signature to create. I am done with Good Will forever if they stick with this new policy. Not everyone can try things on in the store, or use in-store credit. After issuing the credit, the store kept my original receipt despite my objections. And a FitBit Charge 2 for 30 ..that was supposedly newand won't work. Bought them, brought them home, and LO! The customer expected it to work. CANTON, Ohio A man who is an employee of Goodwill Industries has been arrested after police say he threatened to "shoot up" a store, resulting in the temporary closure of several Goodwill . I told the clerk I wanted to buy the bag. I wasted no time and brought both back within a couple of hours to find out that they could only give me an in-store credit that will only last within 30 days. You can get more rewards by joining Goodwill. My legal states that it is illegal for gift cards/monetary credits to expire. We want you to be happy with your great finds. It turns out the whole top of the inside of it is blackened and the vents inside as welllike it had caught on FIRE at some point. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. It just doesn't seem right that they come out ahead over my misfortune. No purchases. A phone will work. They can't test everything and I understand that but if it doesn't work, its not my fault either. Oh and they wouldn't give me my receipt back. I'm sure that you have added testing stations so that people can test all electronics, things that need to be plugged in, and open anything taped up. Because of covid all of their dressings rooms were closed which is understandable. No open dressing rooms? A week later I call to see what happened! I just purchased a pair of Coach flats at Goodwill in Plano 6/6/2020. With that amount of damage to a garment it shouldn't not have been on a hanger let alone $20. All rights reserved. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? I have bought many items over the years at their stores and have occasionally returned an item with a full refund each time. After this I'm getting on Yelp . Took it back the same day for a refund, the lady told me no refunds are given not even store credit. The organization does not accept mail-in returns. This excludes sale items. Wow, I agree ---GREEDY!! Return merchandise is now almost illegal. I can keep the item and its sales slip in my car. In addition, one more thing to note here is that there is an exchange limit of $500 at Goodwill. I was buying cloths for my adult children as well. Beware of the time of your purchase because it's only 7 days that they allow you to return an item! Dressing rooms still closed. Most I kept but had no problem getting in store credit for the ones I returned. Goodwill Central Coast information for tax return with address of your donation center. I purchased a DVD player and found out it didn't work! My caviat is to double check at your local Goodwill as I am speaking specifically about my local New Berlin Goodwill and what they say is the new policy overall. You may also like: Kmart return policy or Home Goods return policy. When donations are made to Goodwill a receipt is provided. I don't see the logic behind this policy because the clothes are not any different than what is in store just the color tag was on sale. Avoid close contact with people who are sick. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. I will be cancelling the purchase with my bank and contacting a lawyer. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. I then asked for a store credit voucher to go to another store and they refused. I explained concern Goodwill would sell items that could cause harm to unsuspecting clients. This is not what the clerk from thIs same store said 3 days ago when my visiting from out of state sister asked about the return policy. Oh I'm sorry .Did i say zeros?I meant hero's. He quickly replied "No" this person was to the point and made it clear to me and many other customers of their policy. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. Purchased some kids UGG boots and the were ruined inside. The goodwill I visited 3/12/18 told me today that they do not do returns. We study the role of goodwill, an important form of intangible assets arising from merger and acquisitions (M&As), on asset pricing. I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. Some locations say that it is 14 day exchange policy due to fitting rooms being closed but if you go for a exchange past 7 days, then the worker will play dumb about it and say it is 7 days only. Sale prices are in effect for the day of sale only. And love to consign: resell and rebuy high end so I understand the concept of quality control. When I got home with 8 pair of pants that should have fit my son according to the manufactures tag, I was very surprised that not a single pair fit. I need more than one day, I'm busy on tuesday's , also only 75% off instead of 1.99. This program helps you get a low-interest reliable, used vehicle. I was polite, but when I checked out the cashier said Goodwill's new stores have no changing rooms. Good job guys!!! They said they had never heard of such a thing. I tried to return the items on Monday October 12, 2020. Almost every Goodwill location that closed during state-issued closures are now re-opened. It's ridiculous that you can't return an item for store credit. I won't donate any longer cus your non profit excuse is crap. The Goodwills in Lafayette Indiana are WONDERFUL!! I bought a $9.99 pillow for my dad and didn't notice it was ripped until I was at home. This Is Supposed To Help People Out, Comeon! I bought a mocicrowave there and while I understand that those products are sold "as is" I plugged it in and let it run for a full min. Our re-entry services provide structure and supervision to returning citizens to foster the confidence and skill building necessary for a successful transition to a stable, productive life. Because I could not find anything to exchange it for they offered me an in-store-credit of $4.49. Seems like that would expose the item to more germs/virus than letting people try it on there. Money down the drain because staff obviously doesn't check, and they throw a fit if you try to take anything out of a box to examine it in store. I hadn't realized this since I was trying to get out of the middle of the aisle so people could use the outlets. We won't be spending nearly as much as we use to and probably not be visiting Goodwill as often now. Moreover, if you refuse to accept a gift card refund, you can also request an exchange for the same product. The cashier told me they didn't issue credits, but she called a manager for me. If they cannot guarantee an item works or his functional or not broken at the time you purchase it and cannot provide adequate display to show this condition, then I think they should and equivocally provide a refund of the purchase price. This unit not only is missing parts and does not power up either. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. I had even bragged about the fact we could still return items there, when complaining about another thrift store. Need to train your managers and workers to be more pleasant and not so hateful. If you but it.You own it. I, too, have just had trouble with COVID return policy and clothing. It felt frustrating and sad.. When I left, I paid a high price for the used purse. Damage and loss prevention and handling the merchandise. Turns out if the person who rings you up doesn't code them exactly right - as in a blouse vs a shirt vs a sweater - when you try to do a return they will only give credit for what exactly matches the receipt. But not at Goodwill. I know one thing they need to have a thing up in the store say that. For any advice regarding the preparation of your taxes, please consult a reputable tax advisor.